FAQ'S & CONTACT
Where are you located?
Our office is out of the Kingston region, which is why we am able to provide free drop off and pick up in this city. If you are looking to save on shipping, stay tuned for events on the home and social pages to see where we will be doing pop up events in the near future.
How much does shipping cost?
Shipping is charged on a flat rate fee.
Ontario: $7.00 for any orders under $75.00 before taxes.
Canada Wide: $15.00 for any orders under $100.00 before taxes.
International: $20.00 for any orders under $100.00 before taxes.
Kingston: Free drop off in town when you select Local Kingston Shipping at checkout. As Kingston is our home city, this is something we are happy to offer to our local customers. If the business moves home bases, we will strive to offer free drop off in the new respective cities.
Moral of the story, order with friends.
How long does it take for my package to arrive once I have placed my order?
On average, orders ship in between 1-3 business days. All of the products are shipped with expedited shipping, so you should have your product very quickly.
Do you do custom orders?
Yes! If you see something in the shop that you would like customized with something you have envisioned, please email us directly and we can work on something together to make your vision a reality.
How do you choose your models?
We attempt to make each of our models real students and alumni from each university. Our goal is to make each product page the most authentic and genuine to your schools sub-culture. If you would like to be a model for your school, please DM us at @ShopDressr on instagram and we can make arrangements for you to be in our next product shoot.
What size should I order?
Every product, like every person is constructed a little different! We do our best to share the sizing information from the supplier in each product description. The model size will also always be listed for your reference. If you have any questions on sizing of a specific product, feel free to send us a message.
What is your return policy?
Shop Dressr Boutique: All eligible returns are accepted for full refunds minus the cost of shipping. Items must have no sign of wear or tear, as well as with tags (when applicable). Everything except accessories and sale items are eligible for returns.
Shop Dressr University Collection: All items are made to order, in which we highly recommend consulting our size guide before placing your custom order. These items are not eligible for return or exchange as they are custom made for you when you order them!
If you have any other questions, please feel free to email or DM our team directly and we will get back to you as soon as possible.